Free Shipping and Free Returns in Singapore
For international orders (outside Singapore), please click here.
How much is shipping?
We offer free shipping on all Singapore orders!
When will my order arrive?
With Free Standard Shipping, your order should arrive within 3 to 5 business days.
If you need your Rockets within 1 business day, you can choose Express Shipping for $9.95 during checkout.
Orders placed before 2 PM will be shipped on the same day. Please note that we do not process orders on Saturday, Sunday or public holidays because our delivery partners do not operate on those days.
Do I need to be present to receive my Rockets?
Yes. Our delivery partners require a signature upon delivery, so we recommend you use your office as your address if you don't expect anyone to be at home. We hope you are O.K. with this requirement - signature on delivery ensures your Rockets don't get lost in the mail!
Why do I need to provide my contact number?
Our delivery partner sends you SMS updates on your shipment status.
Do you offer international shipping?
Yes! Please visit our international site at rocketeyewear.com.
Will I get a tracking number?
As soon as we have dispatched your order to our delivery partner, you will receive an email with your tracking number. If you do not receive one, please email email@example.com.
Can I return my order for a full refund?
We offer a 30-day money-back guarantee on all our products. If you are unhappy with your purchase for any reason, you can contact us for a full refund or exchange within 30 days of receipt. We only ask that the item(s) you return are in original condition.
For prescription orders, we still offer free 30-day returns on the frames but not on the lenses as the latter are made to order.
What is your return policy for prescription orders?
Our 30-day return policy still applies to prescription orders, but we will refund only the cost of the frames because the lenses are made to order according to your exact prescription.
How much does it cost to return an item?
If you’re returning from within Singapore, returns and exchanges are free!
Email us at firstname.lastname@example.org so we can get started on the return or exchange process. We’d love to hear your feedback too.
How long does it take for my exchange or refund to be processed?
We try to process exchanges and refunds within 24 hours of receiving the returned item.
Designed in Singapore for diverse tastes (and noses).