Free Shipping and Free Returns in Singapore
For international orders (outside Singapore), please click here.
Update as of April 15, 2019: we're currently trying out a new courier service that requires your telephone number, which is why we ask for it during the checkout process.
How much is shipping?
Shipping is free on all Singapore orders!
When will my order arrive?
With Free Standard Shipping (via Singapore Post Registered Mail), your order should arrive within 3 to 5 business days.
If you need your sunglasses within 1 to 2 business days, you can choose Express Shipping for $9.95 during checkout. A favour por favor: if you choose this option, please leave us your telephone number so that we can coordinate the best delivery timing for you. Thank you!
Orders placed before 2 PM will be shipped on the same day. Please note that we do not process orders on Saturday, Sunday or public holidays our courier partners do not operate on those days.
Do I need to be present to receive my Rockets?
Singapore Post Registered Mail requires a signature upon delivery, so we recommend you use your office as your delivery address if you don't expect anyone to be at home. We hope you are O.K. with this slight inconvenience - Registered Mail ensures that your Rockets don't get lost in the mail!
Do you offer international shipping?
Yes! Please visit our international site at rocketeyewear.com.
Will I get a tracking number?
As soon as we have dispatched your order to our courier partner, you will receive an email with your tracking number. If you do not receive one, please email email@example.com.
Which courier do you use?
We work with Singapore Post.
Can I return my sunglasses for a full refund?
We offer a 30-day money-back guarantee on all our products. If you aren’t 100% happy with your purchase, you can contact us for a full refund or exchange within 30 days of receipt. We only ask that the item(s) you return are in original condition.
How much does it cost to return an item?
If you’re returning from within Singapore, returns and exchanges are free!
Email us at firstname.lastname@example.org so we can get started on the return or exchange process. We’d love to hear your feedback too.
How long does it take for my exchange or refund to be processed?
We try to process exchanges and refunds within 24 hours of receiving the returned item.